Privacy Policy

This Privacy Policy explains how Cycle Savvy handles personal data when users visit the website, make a service inquiry, or arrange bicycle servicing and repairs. It applies to information processed in connection with workshop operations in Şəmkir and nearby districts.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, booking preferences, payment-related records, and limited technical data such as device and browser information. Where a user submits a form or requests service, we process the information needed to manage the inquiry, assess the bicycle, carry out the requested work, and complete collection and service summary records.

The categories of data collected depend on how users interact with the website and workshop services.

How We Collect Data

We collect data when users contact us by phone, email, contact form, or in person, when they book or confirm a service, and when they provide information during bicycle intake or collection. We also generate internal records from mechanical inspection, scope and quote approval, repair and adjustment, quality check, and payment processing.

Information is received directly from users and may also be generated during workshop handling of a bicycle.

Cookie Types

The website may use essential cookies to support page functions, session cookies to maintain form interactions, and limited preference or analytics cookies to understand site use and improve reliability. Cookie categories may differ depending on the feature being used and the settings chosen by the user.

Cookie use is limited to standard operational and analytical purposes.

Cookie Controls

Users may manage cookies through their browser controls and, where available, through site settings. Blocking some cookies may affect form handling, session continuity, or other basic website functions. We do not rely on cookies to collect more information than is needed for ordinary site operation and measurement.

Browser settings can be used to limit or remove non-essential cookies.

User Rights

Your Rights

Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. Users may also object to processing in limited circumstances and may ask for clarification about how their data is used.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To make a rights request, users should provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details if needed to confirm identity, protect bicycle service records, or determine whether a legal exception applies.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, resolve follow-up questions, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is necessary.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

If we make material changes, we will update the policy on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

We review this policy when our practices or legal obligations change.

How We Use Data

We use personal data to respond to service inquiries, schedule appointments, assess bicycle condition, prepare and confirm quotes, carry out repairs and adjustments, record parts and service notes, complete quality checks, arrange collection, process payments, and maintain business records. We may also use limited data to operate the website, manage reminders, and improve the clarity and reliability of our communications.

Processing is limited to workshop operations, communication, and compliance needs.

Service Providers and Partners

We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us manage bookings, messages, and records. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned tasks.

Legal Disclosure

We may disclose personal data to public authorities, legal advisers, insurers, or other parties where disclosure is required by law, necessary to respond to lawful requests, or needed to establish, exercise, or defend legal claims. We may also share information to prevent fraud, misuse, or security incidents.

Disclosure may be required to comply with law or to protect legitimate business interests.

Email contact

support@echoyearmoon.click

Telephone contact

+994 55 146 08 93

Postal address

43, Şahlar Musayev Küçəsi, Şəmkir, AZ

Privacy inquiries

Use the contact details below for questions about this policy or the handling of personal data.